XFLAREHOSTING LLC ("Company," "We," "Us," or "Our") is committed to protecting Your privacy. This Privacy Policy explains how We collect, use, disclose, and safeguard Your information when You use Our website (https://xflarehosting.com) or any sites, services, applications, or products offered, operated, or owned under XFLAREHOSTING LLC (collectively, the "Services").
This Privacy Policy is incorporated by reference into the XFLAREHOSTING LLC Terms of Service ("ToS") available at https://xflarehosting.com/legal/terms. By accessing or using the Services, You signify Your understanding of and agreement to the collection, storage, use, and disclosure of Your personal information as described in this Privacy Policy and Our ToS. If You do not agree with the terms of this Privacy Policy, please do not access or use the Services.
Capitalized terms used in this Privacy Policy that are not defined herein have the meanings given to them in the ToS.
1. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information"). The types of Personal Information We collect depend on how You interact with Us and Our Services:
1.1 Information You Provide Directly
- Account and Contact Information: When You register for an account, purchase Services, or communicate with Us, You provide information such as Your name, email address, postal address, phone number, company name (if applicable), username, and password.
- Payment Information: When You make a purchase, We collect payment information necessary to process the transaction, such as credit card number, security code, expiration date, billing address, and PayPal account details. This information is typically processed directly by Our third-party payment processors (see Section 3).
- Communications: We collect information You provide when You contact Us for support (via https://xflarehosting.com/support or other channels), provide feedback, participate in surveys, or otherwise communicate with Us (e.g., content of support tickets, emails, chat logs).
- Verification Information: To prevent fraud, comply with legal obligations, or verify identity, We may request additional information, such as a copy of a government-issued ID or proof of address/business ownership.
- Customer Content: Your Customer Content (data, files, databases, code, etc., stored or processed using Our Services) may contain Personal Information. We process this data solely on Your behalf as a data processor (or service provider) to provide the Services You have purchased. You are the data controller (or business) responsible for the Personal Information within Your Customer Content. We do not access or use this content except as necessary to provide, maintain, and secure the Services, or as required by law.
1.2 Information Collected Automatically
- Usage Data: We collect information about Your interactions with the Services, such as IP address, login times, Services accessed, features used, resource consumption (bandwidth, storage, CPU), configuration changes, and duration of activity.
- Log Data: Our servers automatically record information ("Log Data") created by Your use of the Services. Log Data may include information such as Your IP address, browser type, operating system, referring/exit pages, URLs, device identifiers, pages viewed, and timestamps.
- Device Information: We may collect information about the device You use to access the Services, including hardware model, operating system version, unique device identifiers, and network information.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to operate and improve the Services, understand user activity, remember Your preferences, secure Our Services, and for analytics purposes. See Section 7 ("Cookies and Tracking Technologies") and Our Cookie Policy for more details.
- Location Information: We may infer Your general geographic location based on Your IP address.
2. How We Use Your Information
We use the Personal Information We collect for the following purposes:
- To Provide, Operate, and Maintain the Services: Provisioning accounts and Services, processing payments, delivering requested features, providing technical support, and ensuring the operational functionality of Our infrastructure.
- To Improve and Develop Services: Analyzing usage patterns, monitoring performance, gathering feedback, conducting research, and developing new products, services, and features.
- To Communicate with You: Sending administrative information (e.g., account confirmations, technical notices, security alerts, changes to terms or policies), responding to inquiries and support requests, and providing information about the Services.
- For Marketing and Promotions: Sending promotional emails, newsletters, and offers about Our Services or those of partners, where permitted by law and Your communication preferences. You can opt-out at any time (see Section 6).
- For Security, Fraud Prevention, and Compliance: Detecting and preventing fraudulent transactions, security incidents, abuse, and violations of Our AUP and ToS; protecting the rights, property, or safety of XFLAREHOSTING LLC, Our users, or the public; verifying identity; and complying with legal obligations, court orders, or governmental requests.
- To Enforce Our Terms: Enforcing Our ToS, AUP, and other agreements and policies.
3. How We Share Your Information
We do not sell Your Personal Information. We may share Your Personal Information with third parties only in the following circumstances:
- With Your Consent: When You give Us explicit consent to do so.
- Service Providers: With trusted third-party vendors, consultants, and other service providers who perform services on Our behalf and need access to Your information to do that work (e.g., payment processors, data center operators, cloud infrastructure providers, email service providers, customer support software providers, analytics providers, security vendors). These providers are contractually obligated to protect Your information and use it only for the specific purposes We have instructed.
- Payment Processors: When You make a payment, Your payment details are provided directly to Our third-party payment processors (e.g., Stripe, PayPal) who handle the transaction securely according to their own privacy policies. We do not store Your full credit card number.
- Domain Registrars: If You register a domain name through Us, We must share Your contact information (name, address, email, phone) with the relevant domain registrar and registry operator as required by ICANN (Internet Corporation for Assigned Names and Numbers) rules. This information may become publicly available via WHOIS databases, unless You purchase WHOIS privacy services (if offered and applicable).
- Legal Requirements and Protection of Rights: If required by law, subpoena, court order, or other governmental request, or if We believe in good faith that disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights, property, or safety of XFLAREHOSTING LLC, Our users, or the public; (c) prevent or investigate possible wrongdoing in connection with the Services (including AUP violations or fraud); or (d) protect against legal liability.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, dissolution, or similar transaction involving all or a portion of Our business. We will notify You via email and/or a prominent notice on Our website of any change in ownership or uses of Your Personal Information, as well as any choices You may have.
- Affiliates: With Our parent companies, subsidiaries, joint ventures, or other companies under common control, in which case We will require them to honor this Privacy Policy.
- Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify You for purposes such as statistical analysis or reporting.
4. Data Retention
We retain Your Personal Information for as long as Your account is active or as needed to provide You with the Services. We may also retain Your information as necessary to comply with Our legal obligations (e.g., retaining billing records for tax purposes, typically 7 years), resolve disputes, enforce Our agreements, maintain security, prevent fraud and abuse, and for backup/archival purposes.
As stated in Our ToS, We have no obligation to retain Customer Content post-termination of Your Services. You are solely responsible for backing up Your Customer Content.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any Personal Information We process. These measures include encryption (e.g., SSL/TLS for data transmission), access controls, firewalls, vulnerability scanning, and staff training.
However, please remember that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security. You are responsible for maintaining the security of Your account credentials and Your Customer Content.
6. Your Data Protection Rights and Choices
Depending on Your location (e.g., EEA, UK, California), You may have certain rights regarding Your Personal Information:
- Right to Access: Request access to the Personal Information We hold about You.
- Right to Correction (Rectification): Request correction of inaccurate or incomplete Personal Information.
- Right to Deletion (Erasure): Request deletion of Your Personal Information, subject to legal and contractual restrictions.
- Right to Restrict Processing: Request restriction of the processing of Your Personal Information in certain circumstances.
- Right to Object to Processing: Object to the processing of Your Personal Information based on Our legitimate interests or for direct marketing.
- Right to Data Portability: Request a copy of Your Personal Information in a structured, machine-readable format.
- Right to Withdraw Consent: If processing is based on consent, withdraw Your consent at any time (this does not affect past processing).
- Right to Opt-Out of Marketing: You can opt-out of receiving promotional emails from Us by clicking the "unsubscribe" link in those emails or by contacting Us at [email protected]. You may still receive essential administrative and transactional emails related to Your account and Services.
- Right to Non-Discrimination: We will not discriminate against You for exercising Your privacy rights.
Exercising Your Rights: To exercise any of these rights, please contact Us at [email protected] or via the methods described in Section 11 ("Contact Information"). We will respond to Your request within the timeframes required by applicable law. We may need to verify Your identity before processing Your request, which may require You to provide additional information.
California Residents: In addition to the rights above, under the CCPA/CPRA, You have the right to:
- Know the categories and specific pieces of Personal Information collected, sources, purposes, and categories of third parties shared with.
- Opt-out of the "sale" or "sharing" of Personal Information (as defined by CCPA/CPRA). Note: We do not "sell" Personal Information in the traditional sense. Our use of certain analytics or advertising cookies might be considered "sharing" under CPRA; You can manage cookie preferences as described in Section 7 and Our Cookie Policy.
- Limit the use and disclosure of sensitive Personal Information (We only collect sensitive data like payment info for processing transactions).
You can exercise these rights via the contact methods in Section 11. Authorized agents may submit requests on Your behalf with appropriate verification.
EEA/UK Residents: If You are in the EEA or UK, Our legal bases for processing Your Personal Information include: performance of a contract (to provide Services), legitimate interests (e.g., improving Services, security, marketing where permitted), consent (where obtained), and compliance with legal obligations. You have the right to lodge a complaint with Your local data protection authority.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about You. For more detailed information about the types of cookies We use, why We use them, and how You can control cookies, please see Our Cookie Policy at https://xflarehosting.com/legal/cookie-policy**.**
8. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If We become aware that We have inadvertently collected Personal Information from a child under 13, We will take steps to delete such information promptly. If You are a parent or guardian and believe Your child has provided Us with Personal Information without Your consent, please contact Us at [email protected].
9. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than Your own, including the United States, where Our servers and central database are located. Data protection laws in these countries may differ from those in Your country. We take appropriate safeguards to protect Your information when it is transferred internationally, such as using Standard Contractual Clauses (SCCs) approved by the European Commission or UK authorities for transfers from the EEA/UK, or relying on other valid transfer mechanisms.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in Our practices, technology, legal requirements, or other factors. We will post any changes on this page (https://xflarehosting.com/legal/privacy) with a revised "Last Updated" date. If We make material changes, We will provide more prominent notice (such as by adding a statement to Our homepage or sending You an email notification). We encourage You to review this Privacy Policy periodically to stay informed about how We are protecting Your information. Your continued use of the Services after the effective date of the revised policy constitutes Your acceptance of the changes.
11. Contact Information
If You have any questions, comments, or concerns about this Privacy Policy or Our data practices, or if You wish to exercise Your data protection rights, please contact Us at:
XFLAREHOSTING LLC